Shipping And Returns
Shipping
We want your Shaman’s Light order to arrive safely and as smoothly as possible.
Orders are processed and prepared for shipment before being handed off to the carrier. Processing and delivery times may vary depending on the product, order volume, destination, and carrier conditions.
Once your order ships, tracking information will be provided when available.
Please double-check your shipping address before placing your order. Shaman’s Light is not responsible for delays or delivery issues caused by an incorrect or incomplete address entered at checkout.
Processing Times
Because some Shaman’s Light products may be made or fulfilled to order, processing times can vary by item.
Please refer to the individual product page for any product-specific production or fulfillment information.
Shipping Delays
Carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally affect delivery times.
If your order appears significantly delayed, contact us and we’ll do our best to help you determine its status.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, when applicable
We’ll review the situation and work with you toward an appropriate resolution.
Returns
We want you to be happy with your purchase.
Return eligibility may depend on the type of product purchased and its condition. Items must generally be unused, unworn, and returned in their original condition and packaging when applicable.
Before sending anything back, please contact us for return instructions. Returns sent without prior authorization may not be accepted.
Candles
For safety and quality reasons, candles that have been burned or used generally cannot be returned unless they arrived damaged or defective.
Apparel & Merchandise
Eligible apparel and merchandise should be unworn, unused, and in original condition.
Because some merchandise may be produced specifically for each order, certain items may not be eligible for returns based solely on size, color, or buyer preference. Please review product details carefully before ordering.
Refunds
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Exchanges
If you need a different size or item, contact us first. Exchange availability depends on the product and current inventory or fulfillment options.
In some cases, the simplest solution may be to return an eligible item and place a new order.
Final Sale Items
Certain personalized, made-to-order, clearance, or promotional items may be marked final sale and may not be eligible for return or exchange unless they arrive damaged or defective.
Contact Us
Have a question about an order, shipment, or return?
Please contact us through our Contact page and include your order number when applicable.